Knowledge Base is searchable database of guides and answers — a place where your customer quickly finds how to do something, without having to write to you.
Key Features
- Search while typing — visitor writes a question and immediately sees results.
- Categories and sidebar tree — clear navigation throughout the documentation.
- Access per article — public, logged-in only, or members-only tier.
How do you set up access to an article
When writing an article in the right panel “Access” you select: Public (visible to everyone — good for SEO), Logged in, or Membership tierLocked articles remain visible in search with a lock and prompt, but the full content is displayed only after the condition is met.
Complementary to LMS
Knowledge base is a reference for quick search; courses (LMS) are structured education with progress and certificates. They complement each other.