{"id":6016,"date":"2026-07-12T10:01:11","date_gmt":"2026-07-12T08:01:11","guid":{"rendered":"https:\/\/branike.com\/prirucka\/doprava-platby-nastavenie\/"},"modified":"2026-07-31T21:41:53","modified_gmt":"2026-07-31T19:41:53","slug":"doprava-platby-nastavenie","status":"publish","type":"kb_article","link":"https:\/\/branike.com\/prirucka\/doprava-platby-nastavenie\/","title":{"rendered":"Doprava, dobierka a platby \u2014 nastavenie"},"content":{"rendered":"\n<p class=\"wp-block-branike-text\">Doprava a platba s\u00fa posledn\u00e9 dve rozhodnutia, ktor\u00e9 z\u00e1kazn\u00edk urob\u00ed pred zaplaten\u00edm \u2014 a z\u00e1rove\u0148 dve naj\u010dastej\u0161ie miesta, kde objedn\u00e1vku opust\u00ed. Tento \u010dl\u00e1nok je o ich nastaven\u00ed a o rozhodnutiach, ktor\u00e9 treba urobi\u0165 sk\u00f4r, ne\u017e nie\u010do naklik\u00e1te.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Rozhodnite sa vopred<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Ktor\u00fdch prepravcov re\u00e1lne pou\u017e\u00edvate.<\/strong> Tri s\u00fa maximum. \u0160es\u0165 mo\u017enost\u00ed z\u00e1kazn\u00edka zdr\u017e\u00ed a \u010das\u0165 od\u00edde.<\/li>\n\n\n<li><strong>Pon\u00fakate dobierku?<\/strong> Zvy\u0161uje po\u010det objedn\u00e1vok aj po\u010det neprevzat\u00fdch z\u00e1sielok. \u201e\u00c1no, ale s pr\u00edplatkom&#8220; b\u00fdva najlep\u0161\u00ed kompromis.<\/li>\n\n\n<li><strong>Od akej sumy je doprava zdarma?<\/strong> Naj\u00fa\u010dinnej\u0161\u00ed n\u00e1stroj na zv\u00fd\u0161enie priemernej objedn\u00e1vky, ak\u00fd m\u00e1te.<\/li>\n\n\n<li><strong>Ako chcete dost\u00e1va\u0165 peniaze?<\/strong> Karta okam\u017eite, prevod s ome\u0161kan\u00edm, dobierka a\u017e po doru\u010den\u00ed.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Dopravcovia<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Ka\u017ed\u00fd sa zaklad\u00e1 s tromi \u00fadajmi \u2014 n\u00e1zov, cena a hranica pre dopravu zdarma.<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>N\u00e1zov p\u00ed\u0161te zrozumite\u013ene.<\/strong> \u201eDoru\u010denie na adresu&#8220; povie viac ne\u017e intern\u00e1 skratka prepravcu.<\/li>\n\n\n<li><strong>Cenu zad\u00e1vajte bez DPH<\/strong>, da\u0148 sa dopo\u010d\u00edta. Zadan\u00e1 cena s da\u0148ou je naj\u010dastej\u0161ia pr\u00ed\u010dina rozdielu na fakt\u00fare.<\/li>\n\n\n<li><strong>Doprava sa dostane na fakt\u00faru<\/strong> ako samostatn\u00e1 polo\u017eka so spr\u00e1vnou sadzbou. Nemus\u00edte ju nikam dopisova\u0165.<\/li>\n\n\n<li><strong>Osobn\u00fd odber<\/strong> nastavte ako dopravcu s nulovou cenou. Dopl\u0148te adresu a otv\u00e1racie hodiny \u2014 tie sa daj\u00fa \u0165aha\u0165 z firemn\u00fdch \u00fadajov.<\/li>\n\n\n<li><strong>Pri \u0165a\u017ekom alebo krehkom tovare<\/strong> nastavte cenu pod\u013ea reality. Jednotn\u00e1 cena pre v\u0161etko je pohodln\u00e1 dovtedy, k\u00fdm nepred\u00e1te nie\u010do ve\u013ek\u00e9.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Dobierka<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Pr\u00edplatok sa nastavuje jednou sumou a pripo\u010d\u00edta sa <strong>a\u017e po zvolen\u00ed dobierky v pokladni<\/strong>. Do ko\u0161\u00edka teda nevstupuje pred\u010dasne.<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Zobraz\u00ed sa ako samostatn\u00e1 polo\u017eka<\/strong>, nie skryto v cene dopravy. Z\u00e1kazn\u00edk vid\u00ed, za \u010do plat\u00ed.<\/li>\n\n\n<li><strong>Je zdanite\u013en\u00fd<\/strong> a prenesie sa na fakt\u00faru.<\/li>\n\n\n<li><strong>Ak si dopravca dobierku \u00fa\u010dtuje s\u00e1m<\/strong>, pr\u00edplatok sa neprid\u00e1 \u2014 zabr\u00e1ni to dvojit\u00e9mu \u00fa\u010dtovaniu.<\/li>\n\n\n<li>\ud83d\udd34 <strong>Nap\u00ed\u0161te pr\u00edplatok aj do popisu sp\u00f4sobu platby.<\/strong> Suma, ktor\u00e1 sa objav\u00ed a\u017e v poslednom kroku, je jedna z naj\u010dastej\u0161\u00edch pr\u00ed\u010din opustenej pokladne.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Neprevzat\u00e9 z\u00e1sielky<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Pri dobierke je to najv\u00e4\u010d\u0161ia skryt\u00e1 strata: zaplat\u00edte dopravu tam aj sp\u00e4\u0165, tovar sa vr\u00e1ti po dvoch t\u00fd\u017ed\u0148och a nikto ho nezaplatil. \u010co pom\u00e1ha:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Pr\u00edplatok za dobierku.<\/strong> Aj mal\u00e1 suma presunie \u010das\u0165 objedn\u00e1vok na platbu vopred.<\/li>\n\n\n<li><strong>Potvrdenie s v\u00fdzvou na kontrolu \u00fadajov.<\/strong> Preklep v adrese b\u00fdva \u010dastej\u0161\u00ed ne\u017e zl\u00e1 v\u00f4\u013ea.<\/li>\n\n\n<li><strong>Inform\u00e1cia o odoslan\u00ed<\/strong> so sledovac\u00edm \u010d\u00edslom. Kto vie, \u017ee z\u00e1sielka je na ceste, si ju vyzdvihne.<\/li>\n\n\n<li><strong>Pri opakovan\u00fdch neprevzatiach<\/strong> pon\u00faknite dan\u00e9mu z\u00e1kazn\u00edkovi len platbu vopred. Nie je to trest, je to obchodn\u00e9 rozhodnutie.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Sp\u00f4soby platby<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Karta online<\/strong> \u2014 peniaze m\u00e1te hne\u010f a objedn\u00e1vka sa spracuje sama. Mala by by\u0165 prv\u00e1 v porad\u00ed.<\/li>\n\n\n<li><strong>Prevod<\/strong> \u2014 vystav\u00ed sa podklad na \u00fahradu a objedn\u00e1vka \u010dak\u00e1 na platbu. <strong>QR k\u00f3d<\/strong> v\u00fdrazne zvy\u0161uje \u0161ancu, \u017ee platba pr\u00edde spr\u00e1vne a r\u00fdchlo.<\/li>\n\n\n<li><strong>Dobierka<\/strong> \u2014 najvy\u0161\u0161ia konverzia a najvy\u0161\u0161ie riziko.<\/li>\n\n\n<li><strong>Hotovos\u0165 pri osobnom odbere<\/strong> \u2014 nezabudnite na doklad.<\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-branike-text\">Ak sa u v\u00e1s pred\u00e1va dobierka v\u00fdrazne viac ne\u017e karta, skontrolujte, \u010di m\u00e1te platobn\u00fa br\u00e1nu naozaj dobre nastaven\u00fa a vidite\u013en\u00fa. \u013dudia si \u010dasto vyber\u00fa dobierku len preto, \u017ee in\u00e1 mo\u017enos\u0165 p\u00f4sob\u00ed komplikovane.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Doprava zdarma ako n\u00e1stroj<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Hranicu nestanovujte od oka. Pozrite sa na priemern\u00fa hodnotu objedn\u00e1vky a nastavte ju <strong>zhruba o tretinu vy\u0161\u0161ie<\/strong>. Z\u00e1kazn\u00edk s ko\u0161\u00edkom za 38 \u20ac dolo\u017e\u00ed e\u0161te jednu vec, aby prekro\u010dil 50 \u20ac.<\/p>\n\n\n<p class=\"wp-block-branike-text\">A hlavne to <strong>povedzte<\/strong> \u2014 na str\u00e1nke produktu, v ko\u0161\u00edku aj v pruhu na webe. Doprava zdarma, o ktorej sa z\u00e1kazn\u00edk dozvie a\u017e v pokladni, svoj \u00fa\u010del nespln\u00ed.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Pr\u00e1vne minimum<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Ceny dopravy musia by\u0165 uveden\u00e9 vopred<\/strong>, nie a\u017e v poslednom kroku.<\/li>\n\n\n<li><strong>Term\u00edn dodania<\/strong> patr\u00ed medzi povinn\u00e9 inform\u00e1cie pred objedn\u00e1vkou.<\/li>\n\n\n<li><strong>Pri odst\u00fapen\u00ed od zmluvy<\/strong> vraciate aj cenu dopravy \u2014 ale <strong>len vo v\u00fd\u0161ke najlacnej\u0161ieho sp\u00f4sobu<\/strong>, ktor\u00fd ste pon\u00fakali. Ak si z\u00e1kazn\u00edk priplatil za expres, rozdiel vraca\u0165 nemus\u00edte.<\/li>\n\n\n<li><strong>N\u00e1klady na vr\u00e1tenie tovaru<\/strong> zn\u00e1\u0161a z\u00e1kazn\u00edk, ak ste ho o tom vopred informovali. Ak nie, zn\u00e1\u0161ate ich vy.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Sk\u00fa\u0161obn\u00e1 objedn\u00e1vka<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Zobrazuj\u00fa sa v\u0161etci dopravcovia<\/strong>, ktor\u00fdch ste nastavili?<\/li>\n\n\n<li><strong>Prepo\u010d\u00edtava sa doprava zdarma<\/strong> po prekro\u010den\u00ed hranice?<\/li>\n\n\n<li><strong>Objav\u00ed sa pr\u00edplatok za dobierku<\/strong> po zvolen\u00ed tejto platby \u2014 a zmizne po prepnut\u00ed na kartu?<\/li>\n\n\n<li><strong>Sed\u00ed s\u00fa\u010det<\/strong> vr\u00e1tane DPH?<\/li>\n\n\n<li><strong>Je doprava aj dobierka na fakt\u00fare<\/strong> ako samostatn\u00e1 polo\u017eka?<\/li>\n\n\n<li><strong>Ako to vyzer\u00e1 na mobile?<\/strong><\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-branike-text\">Nakoniec objedn\u00e1vku stornujte, aby nevisela v tr\u017eb\u00e1ch ani vo v\u00fdkaze.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Ke\u010f platba neprejde alebo objedn\u00e1vka ostane visie\u0165<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Toto s\u00fa \u0161tyri situ\u00e1cie, ktor\u00e9 nastan\u00fa v ka\u017edom e-shope, a v\u0161etky maj\u00fa rovnak\u00e9 rie\u0161enie \u2014 vedie\u0165 o nich vopred:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Z\u00e1kazn\u00edk za\u010dal plati\u0165 a nedokon\u010dil.<\/strong> Objedn\u00e1vka ostane nezaplaten\u00e1. Zapnite si <strong>pripomienku nezaplatenej objedn\u00e1vky<\/strong> \u2014 po p\u00e1r d\u0148och od\u00edde e-mail a \u010das\u0165 \u013eud\u00ed platbu dokon\u010d\u00ed.<\/li>\n\n\n<li><strong>Platba pre\u0161la, objedn\u00e1vka sa netv\u00e1ri zaplaten\u00e1.<\/strong> B\u00fdva to oneskoren\u00e1 odpove\u010f platobnej br\u00e1ny. Po\u010dkajte p\u00e1r min\u00fat a skontrolujte v br\u00e1ne, \u010di peniaze naozaj pri\u0161li \u2014 a\u017e potom zasahujte ru\u010dne.<\/li>\n\n\n<li><strong>Prevod pri\u0161iel bez variabiln\u00e9ho symbolu.<\/strong> Preto QR k\u00f3d: z\u00e1kazn\u00edk neprepisuje ni\u010d a platba sa sp\u00e1ruje sama.<\/li>\n\n\n<li><strong>Z\u00e1kazn\u00edk zaplatil dvakr\u00e1t.<\/strong> Vr\u00e1\u0165te preplatok a vystavte dobropis. Nikdy to nerie\u0161te len prevodom bez dokladu.<\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-branike-text\">\ud83d\udd34 A jedna vec, ktor\u00e1 sa podce\u0148uje: <strong>ko\u0161\u00edk, poklad\u0148a a z\u00e1kazn\u00edcky \u00fa\u010det nesm\u00fa by\u0165 v \u017eiadnej vyrovn\u00e1vacej pam\u00e4ti.<\/strong> Ak s\u00fa, z\u00e1kazn\u00edk uvid\u00ed cudz\u00ed ko\u0161\u00edk alebo cudzie \u00fadaje. Je to najnepr\u00edjemnej\u0161ia chyba, ak\u00e1 sa v e-shope d\u00e1 urobi\u0165, a pri zap\u00ednan\u00ed zr\u00fdch\u013eovac\u00edch n\u00e1strojov na \u0148u treba myslie\u0165 v\u017edy.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Na \u010do si da\u0165 pozor<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Nepon\u00fakajte \u0161es\u0165 dopravcov.<\/strong> Vo\u013eba navy\u0161e nepom\u00e1ha, zdr\u017euje.<\/li>\n\n\n<li><strong>Cenu zad\u00e1vajte bez DPH.<\/strong><\/li>\n\n\n<li><strong>\u017diadne prekvapenia v poslednom kroku.<\/strong> Toto je najdrah\u0161ia chyba v celej pokladni.<\/li>\n\n\n<li><strong>Term\u00edn dodania rad\u0161ej opatrnej\u0161ie.<\/strong> Z\u00e1sielka, ktor\u00e1 pr\u00edde sk\u00f4r, pote\u0161\u00ed; z\u00e1sielka, ktor\u00e1 me\u0161k\u00e1 oproti s\u013eubu, vyrob\u00ed e-mail.<\/li>\n\n\n<li><strong>Skontrolujte pravidl\u00e1 pre zahrani\u010die<\/strong>, ak do\u0148 doru\u010dujete.<\/li>\n\n\n<li><strong>Po ka\u017edej zmene urobte sk\u00fa\u0161obn\u00fa objedn\u00e1vku.<\/strong> Doprava je oblas\u0165, kde sa chyba prejav\u00ed a\u017e peniazmi.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">\u010ealej<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/woo-dopravcovia-a-dobierka\/\">Ako na to: Dopravcovia a dobierka (WooKit)<\/a><\/li>\n\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/ako-spustit-eshop\/\">Ako spusti\u0165 e-shop<\/a><\/li>\n\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/eshop-legislativa-2026\/\">Legislat\u00edva e-shopu 2026<\/a><\/li>\n\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/ako-nastavit-fakturaciu\/\">Ako nastavi\u0165 faktur\u00e1ciu<\/a><\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ako nastavi\u0165 dopravcov, dobierku, prevod aj kartu \u2014 a hlavne ako to s\u00favis\u00ed s t\u00fdm, kedy vznikne z\u00e1lohov\u00e1 a kedy ostr\u00e1 fakt\u00fara.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_bkb_access":"public","_bkb_min_tier":"basic","_bkb_teaser":"","_bkb_featured":false,"_bt_container":"","_bt_sidebar":"","_bt_show_title":"","footnotes":"","_bseo_title":"","_bseo_description":"E-shop podporuje be\u017en\u00e9 slovensk\u00e9 sp\u00f4soby dopravy a platby. Tu je, ako ich nastavi\u0165. Doprava Dopravcovia \u2014 pridajte sp\u00f4soby (kuri\u00e9r, bal\u00edkomat) a ceny pod\u013ea z\u00f3n\/","_bseo_noindex":"","_bseo_nofollow":"","_bseo_canonical":"","_bseo_og_title":"","_bseo_og_description":"","_bseo_og_image_id":0,"_bseo_og_image_url":"","_bseo_focus_keyword":""},"kb_category":[29],"kb_tag":[],"class_list":["post-6016","kb_article","type-kb_article","status-publish","hentry","kb_category-eshop"],"_links":{"self":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article\/6016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article\/6016\/revisions"}],"predecessor-version":[{"id":6753,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article\/6016\/revisions\/6753"}],"wp:attachment":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/media?parent=6016"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_category?post=6016"},{"taxonomy":"kb_tag","embeddable":true,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_tag?post=6016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}