{"id":6021,"date":"2026-07-12T10:01:11","date_gmt":"2026-07-12T08:01:11","guid":{"rendered":"https:\/\/branike.com\/prirucka\/fakturacia-problemy\/"},"modified":"2026-07-31T21:32:37","modified_gmt":"2026-07-31T19:32:37","slug":"fakturacia-problemy","status":"publish","type":"kb_article","link":"https:\/\/branike.com\/prirucka\/fakturacia-problemy\/","title":{"rendered":"\u010cast\u00e9 probl\u00e9my s fakt\u00farami"},"content":{"rendered":"\n<p class=\"wp-block-branike-text\">V\u00e4\u010d\u0161ina probl\u00e9mov s fakt\u00farami m\u00e1 jednu z desiatich pr\u00ed\u010din a takmer v\u0161etky sa daj\u00fa vyrie\u0161i\u0165 za p\u00e1r min\u00fat. Tento \u010dl\u00e1nok je usporiadan\u00fd pod\u013ea toho, <strong>ako sa probl\u00e9m prejav\u00ed<\/strong> \u2014 n\u00e1jdite svoj pr\u00edznak a cho\u010fte pod\u013ea neho.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Fakt\u00fara nevznikla<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Objedn\u00e1vka nie je v stave, pri ktorom sa doklad vystavuje.<\/strong> Naj\u010dastej\u0161ia pr\u00ed\u010dina. Pri platbe prevodom doklad vznik\u00e1 po prip\u00edsan\u00ed platby, nie po objednan\u00ed.<\/li>\n\n\n<li><strong>Vystavovanie nie je pre dan\u00fd typ predaja zapnut\u00e9.<\/strong> Nastavuje sa, z \u010doho a kedy doklady vznikaj\u00fa.<\/li>\n\n\n<li><strong>Objedn\u00e1vka m\u00e1 nulov\u00fa sumu.<\/strong> Pri kurze zdarma alebo pri stopercentnej z\u013eave sa doklad nemus\u00ed vystavi\u0165 \u2014 a v\u00e4\u010d\u0161inou je to spr\u00e1vne.<\/li>\n\n\n<li><strong>Ch\u00fdbaj\u00fa povinn\u00e9 \u00fadaje odberate\u013ea.<\/strong> Doklad sa nevystav\u00ed, k\u00fdm nie je komu.<\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-branike-text\">\ud83d\udd34 Overujte to <strong>v zozname dokladov<\/strong>, nie pod\u013ea toho, \u017ee objedn\u00e1vka vyzer\u00e1 dokon\u010dene.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Fakt\u00fara nepri\u0161la z\u00e1kazn\u00edkovi<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Skon\u010dila v nevy\u017eiadanej po\u0161te.<\/strong> Z\u010faleka naj\u010dastej\u0161ie. Skontrolujte nastavenie dom\u00e9ny pre odosielanie e-mailov.<\/li>\n\n\n<li><strong>Z\u00e1kazn\u00edk zadal preklep v adrese.<\/strong> Vid\u00edte to v objedn\u00e1vke.<\/li>\n\n\n<li><strong>Odosielanie dokladu e-mailom nie je zapnut\u00e9.<\/strong><\/li>\n\n\n<li><strong>Web posiela po\u0161tu cez hosting<\/strong> a t\u00e1 sa nedoru\u010duje spo\u013eahlivo. Rie\u0161en\u00edm je odosielanie cez profesion\u00e1lnu slu\u017ebu.<\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-branike-text\">Doklad viete kedyko\u013evek posla\u0165 znova zo zoznamu \u2014 a z\u00e1kazn\u00edk ho n\u00e1jde aj vo svojom \u00fa\u010dte.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">Zl\u00e9 \u010d\u00edslo dokladu<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>\u010c\u00edslo nenadv\u00e4zuje<\/strong> \u2014 skontrolujte nastavenie radu a od ak\u00e9ho \u010d\u00edsla za\u010d\u00edna.<\/li>\n\n\n<li><strong>Diera v \u010d\u00edslovan\u00ed<\/strong> \u2014 vznikla zmazan\u00edm dokladu. Ned\u00e1 sa to sp\u00e4tne opravi\u0165; do bud\u00facna <strong>doklady stornujte, nema\u017ete<\/strong>.<\/li>\n\n\n<li><strong>Dva doklady s rovnak\u00fdm \u010d\u00edslom<\/strong> \u2014 nemalo by nasta\u0165, \u010d\u00edslo sa pride\u013euje bezpe\u010dne aj pri s\u00fabe\u017en\u00fdch objedn\u00e1vkach. Ak to vid\u00edte, ozvite sa n\u00e1m.<\/li>\n\n\n<li><strong>Rok v \u010d\u00edsle sa nepreklopil<\/strong> \u2014 skontrolujte nastavenie resetu na za\u010diatku roka.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Nesed\u00ed DPH alebo s\u00fa\u010det<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Cena bola zadan\u00e1 s da\u0148ou namiesto bez nej<\/strong> (alebo naopak). Naj\u010dastej\u0161ia pr\u00ed\u010dina rozdielov o p\u00e1r percent.<\/li>\n\n\n<li><strong>Zl\u00e1 sadzba pri polo\u017eke.<\/strong> Skontrolujte zaradenie v cenn\u00edku.<\/li>\n\n\n<li><strong>Rozdiel v centoch<\/strong> \u2014 vznik\u00e1 zaokr\u00fah\u013eovan\u00edm. Ak je systematick\u00fd, ide o nastavenie; ak je n\u00e1hodn\u00fd pri jednom doklade, b\u00fdva to ru\u010dne upraven\u00e1 polo\u017eka.<\/li>\n\n\n<li><strong>Doprava alebo pr\u00edplatok bez dane.<\/strong> Aj tieto polo\u017eky s\u00fa zdanite\u013en\u00e9.<\/li>\n\n\n<li><strong>Zahrani\u010dn\u00fd odberate\u013e s I\u010c DPH<\/strong> \u2014 da\u0148 sa nulov\u00e1 spr\u00e1vne, to nie je chyba.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Fakt\u00fara sa tv\u00e1ri nezaplaten\u00e1<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Z\u00e1kazn\u00edk zadal in\u00fd variabiln\u00fd symbol.<\/strong> Preto sa oplat\u00ed ma\u0165 na doklade QR k\u00f3d \u2014 z\u00e1kazn\u00edk potom neprepisuje ni\u010d.<\/li>\n\n\n<li><strong>Platba pri\u0161la v inej mene.<\/strong> \ud83d\udd34 \u00dahrada sa zapo\u010d\u00edta <strong>len v mene dokladu<\/strong> a z\u00e1merne sa neprepo\u010d\u00edtava kurzom.<\/li>\n\n\n<li><strong>\u010ciasto\u010dn\u00e1 platba<\/strong> \u2014 fakt\u00fara ost\u00e1va otvoren\u00e1 so zvy\u0161kom. Je to spr\u00e1vne spr\u00e1vanie.<\/li>\n\n\n<li><strong>V\u00fdpis sa nena\u010d\u00edtal.<\/strong> Skontrolujte, \u010di prepojenie s bankou st\u00e1le plat\u00ed; pr\u00edstupy vypr\u0161ia ticho.<\/li>\n\n\n<li><strong>Platba pri\u0161la na in\u00fd \u00fa\u010det<\/strong>, ne\u017e je na doklade.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Zle zadan\u00fd doklad<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Vystaven\u00fd doklad sa <strong>neupravuje<\/strong>. Postup je v\u017edy rovnak\u00fd:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Stornujte p\u00f4vodn\u00fd doklad<\/strong> alebo k nemu vystavte dobropis, pod\u013ea toho, \u010di bol u\u017e odoslan\u00fd a zaplaten\u00fd.<\/li>\n\n\n<li><strong>Vystavte nov\u00fd, spr\u00e1vny.<\/strong><\/li>\n\n\n<li><strong>Dobropis v\u017edy navia\u017ete na p\u00f4vodn\u00fa fakt\u00faru.<\/strong> Bez v\u00e4zby sa v\u00fdkaz nezostav\u00ed spr\u00e1vne.<\/li>\n\n\n<li><strong>Z\u00e1kazn\u00edkovi po\u0161lite oboje<\/strong> a vysvetlite to jednou vetou.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Zl\u00e9 \u00fadaje va\u0161ej firmy na star\u00fdch dokladoch<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Zmenili ste IBAN alebo adresu a star\u00e9 fakt\u00fary maj\u00fa tie p\u00f4vodn\u00e9. <strong>Nie je to chyba, je to z\u00e1mer.<\/strong> Doklad nesie \u00fadaje k d\u00e1tumu vystavenia a nesmie sa sp\u00e4tne meni\u0165.<\/p>\n\n\n<p class=\"wp-block-branike-text\">Ak potrebujete opravu, rob\u00ed sa nov\u00fdm dokladom \u2014 nie prep\u00edsan\u00edm star\u00e9ho.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">\u00da\u010dtovn\u00edkovi nesed\u00ed v\u00fdkaz<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Dobropis bez v\u00e4zby na p\u00f4vodn\u00fa fakt\u00faru.<\/strong> Naj\u010dastej\u0161ia pr\u00ed\u010dina.<\/li>\n\n\n<li><strong>Doklad v nespr\u00e1vnom obdob\u00ed<\/strong> \u2014 typicky fakt\u00fara z konca mesiaca zaevidovan\u00e1 v \u010fal\u0161om.<\/li>\n\n\n<li><strong>Prenos da\u0148ovej povinnosti, ktor\u00fd sa dostal do v\u00fdkazu<\/strong>, hoci tam nepatr\u00ed. Syst\u00e9m na to upozor\u0148uje.<\/li>\n\n\n<li><strong>Ch\u00fdbaj\u00faca prijat\u00e1 fakt\u00fara<\/strong>, z ktorej sa uplat\u0148uje odpo\u010det.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">PDF sa nevytvor\u00ed alebo vyzer\u00e1 zle<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Pr\u00edli\u0161 ve\u013ek\u00e9 logo<\/strong> \u2014 rozhod\u00ed rozlo\u017eenie. Pou\u017eite rozumn\u00fa ve\u013ekos\u0165.<\/li>\n\n\n<li><strong>Ve\u013emi dlh\u00fd n\u00e1zov polo\u017eky<\/strong> prete\u010die. Skr\u00e1\u0165te ho alebo pou\u017eite text pod polo\u017ekami.<\/li>\n\n\n<li><strong>Nedostatok pam\u00e4te<\/strong> pri doklade s desiatkami polo\u017eiek. Hosting vie limit zdvihn\u00fa\u0165.<\/li>\n\n\n<li><strong>Diakritika sa zobrazuje zle<\/strong> \u2014 ozvite sa n\u00e1m, je to na na\u0161ej strane.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Z\u00e1kazn\u00edk \u017eiada opravu \u00fadajov na fakt\u00fare<\/h2>\n\n\n<p class=\"wp-block-branike-text\">Be\u017en\u00e1 situ\u00e1cia: firma zadala pri objedn\u00e1vke zl\u00e9 I\u010cO alebo zabudla na I\u010c DPH. Postup z\u00e1vis\u00ed od toho, \u010do sa men\u00ed:<\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Preklep v mene alebo v adrese<\/strong> pri nezaplatenej fakt\u00fare \u2014 najjednoduch\u0161ie je p\u00f4vodn\u00fa stornova\u0165 a vystavi\u0165 nov\u00fa so spr\u00e1vnymi \u00fadajmi.<\/li>\n\n\n<li><strong>Doplnenie I\u010c DPH<\/strong> \u2014 nie je to kozmetika. Men\u00ed sa t\u00fdm da\u0148ov\u00fd re\u017eim, tak\u017ee sa vystavuje dobropis a nov\u00fd doklad.<\/li>\n\n\n<li><strong>Zmena odberate\u013ea na in\u00fa firmu<\/strong> \u2014 v\u017edy dobropis a nov\u00fd doklad. Doklad nesmie by\u0165 prep\u00edsan\u00fd na niekoho in\u00e9ho.<\/li>\n\n\n<li><strong>Zaplaten\u00e1 fakt\u00fara<\/strong> \u2014 nikdy sa neupravuje. Iba dobropis a nov\u00fd doklad.<\/li>\n\n<\/ul>\n\n\n<p class=\"wp-block-branike-text\">Z\u00e1kazn\u00edkovi vysvetlite jednou vetou, pre\u010do dost\u00e1va dva dokumenty. V\u00e4\u010d\u0161ina to prijme bez probl\u00e9mu, ke\u010f vie, \u017ee je to z\u00e1konn\u00fd postup a nie chyba.<\/p>\n\n\n<h2 class=\"wp-block-branike-heading\">R\u00fdchla tabu\u013eka rie\u0161en\u00ed<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Nevznikla fakt\u00fara<\/strong> \u2192 skontrolujte stav objedn\u00e1vky a sp\u00f4sob platby.<\/li>\n\n\n<li><strong>Nepri\u0161la z\u00e1kazn\u00edkovi<\/strong> \u2192 doru\u010dovanie e-mailov, potom po\u0161lite znova.<\/li>\n\n\n<li><strong>Nesed\u00ed suma<\/strong> \u2192 cena s da\u0148ou verzus bez dane.<\/li>\n\n\n<li><strong>Tv\u00e1ri sa nezaplaten\u00e1<\/strong> \u2192 variabiln\u00fd symbol alebo mena.<\/li>\n\n\n<li><strong>Zl\u00e9 \u00fadaje<\/strong> \u2192 storno alebo dobropis, nikdy \u00faprava.<\/li>\n\n\n<li><strong>Nesed\u00ed v\u00fdkaz<\/strong> \u2192 dobropis bez v\u00e4zby, alebo doklad v zlom obdob\u00ed.<\/li>\n\n\n<li><strong>PDF vyzer\u00e1 zle<\/strong> \u2192 ve\u013ekos\u0165 loga alebo dlh\u00fd n\u00e1zov polo\u017eky.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Ke\u010f n\u00e1m p\u00ed\u0161ete<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>\u010c\u00edslo dokladu<\/strong> a \u010doho sa probl\u00e9m t\u00fdka.<\/li>\n\n\n<li><strong>\u010co ste \u010dakali<\/strong> a \u010do sa stalo.<\/li>\n\n\n<li><strong>Sn\u00edmka obrazovky<\/strong> alebo samotn\u00e9 PDF.<\/li>\n\n\n<li><strong>\u010ci ide o jeden doklad, alebo o v\u0161etky.<\/strong> Toto rozl\u00ed\u0161enie n\u00e1m u\u0161etr\u00ed najviac \u010dasu.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">Na \u010do si da\u0165 pozor<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Doklady nema\u017ete.<\/strong> Stornujte.<\/li>\n\n\n<li><strong>Dobropis v\u017edy s v\u00e4zbou.<\/strong><\/li>\n\n\n<li><strong>Prv\u00fd doklad si nechajte skontrolova\u0165 \u00fa\u010dtovn\u00edkom.<\/strong> V\u00e4\u010d\u0161ina probl\u00e9mov v tomto \u010dl\u00e1nku by t\u00fdm zanikla.<\/li>\n\n\n<li><strong>Zapnite QR k\u00f3d.<\/strong> Odstr\u00e1ni cel\u00fa kateg\u00f3riu probl\u00e9mov s p\u00e1rovan\u00edm.<\/li>\n\n\n<li><strong>Rie\u0161te doru\u010dovanie e-mailov sk\u00f4r<\/strong>, ne\u017e za\u010dnete pred\u00e1va\u0165.<\/li>\n\n\n<li><strong>Nezasahujte do u\u017e vystaven\u00fdch dokladov.<\/strong> Ani cez datab\u00e1zu.<\/li>\n\n\n<li><strong>Z\u00e1lohujte.<\/strong> Doklady sa nedaj\u00fa vyrobi\u0165 znova.<\/li>\n\n<\/ul>\n\n\n<h2 class=\"wp-block-branike-heading\">\u010ealej<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/ako-nastavit-fakturaciu\/\">Ako nastavi\u0165 faktur\u00e1ciu<\/a><\/li>\n\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/dph-kv-dph-peppol\/\">DPH, KV DPH a Peppol<\/a><\/li>\n\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/fakturacia-prehlad\/\">Faktur\u00e1cia \u2014 preh\u013ead<\/a><\/li>\n\n\n<li><a href=\"https:\/\/branike.com\/prirucka\/eshop-legislativa-2026\/\">Legislat\u00edva e-shopu 2026<\/a><\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Pre\u010do ch\u00fdba pe\u010diatka ZAPLATEN\u00c9, pre\u010do sa nezapo\u010d\u00edtala platba v inej mene, pre\u010do nepri\u0161iel e-mail a pre\u010do sa doklady nema\u017e\u00fa, ale stornuj\u00fa.<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_bkb_access":"public","_bkb_min_tier":"basic","_bkb_teaser":"","_bkb_featured":false,"_bt_container":"","_bt_sidebar":"","_bt_show_title":"","footnotes":"","_bseo_title":"","_bseo_description":"Zop\u00e1r situ\u00e1ci\u00ed, s ktor\u00fdmi sa ob\u010das stretnete, a ich rie\u0161enie. Pe\u010diatka ZAPLATEN\u00c9 sa neukazuje Fakt\u00fara dostane pe\u010diatku ZAPLATEN\u00c9 len ke\u010f je objedn\u00e1vka v stave z","_bseo_noindex":"","_bseo_nofollow":"","_bseo_canonical":"","_bseo_og_title":"","_bseo_og_description":"","_bseo_og_image_id":0,"_bseo_og_image_url":"","_bseo_focus_keyword":""},"kb_category":[32],"kb_tag":[],"class_list":["post-6021","kb_article","type-kb_article","status-publish","hentry","kb_category-fakturacia"],"_links":{"self":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article\/6021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article"}],"about":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/types\/kb_article"}],"author":[{"embeddable":true,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article\/6021\/revisions"}],"predecessor-version":[{"id":6747,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_article\/6021\/revisions\/6747"}],"wp:attachment":[{"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/media?parent=6021"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_category?post=6021"},{"taxonomy":"kb_tag","embeddable":true,"href":"https:\/\/branike.com\/wp-json\/wp\/v2\/kb_tag?post=6021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}